Return & Refund
If you receive a damaged or defective product, please contact our support team within 30 days (14 days in the case of buyer remorse*) of delivery through one of the following ways to receive further instructions:
You may need to provide your order number, purchase receipt and serial number of the product. Our support team will also need your email address and phone number. FREDDA Europe will make every reasonable effort to assist you with your return. If you do not contact us, you are responsible for all return shipping charges.
- If the purchase was made at one of our distributors or authorized resellers, contact them first.
- If the purchase was made on our website, fill in the contact form below and we will reach out to you shortly.
You may need to provide your order number, purchase receipt and serial number of the product. Our support team will also need your email address and phone number. FREDDA Europe will make every reasonable effort to assist you with your return. If you do not contact us, you are responsible for all return shipping charges.
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Conditions for returnsReturn process should be initiated within 30 days (in the case of defective product) / 14 days (in the case of buyer remorse*) of delivery by contacting us through one of the two ways mentioned above.
*Buyer remorse – Return of non-defective, unused product(s). RefundOnce we receive the product(s) which meet the above return condition(s) by Fredda-Europe, the refund will be processed within 14 working days through the same means of payment as used by the customer for the initial transaction.
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